How to troubleshoot frozen apps while using Deep Freeze

[AlchemyPinoy]

Here's a guide on how to troubleshoot frozen apps while using Deep Freeze:

1. Identify the frozen app: Determine which specific application is frozen or unresponsive. Take note of the app's name and any error messages, if applicable.
2. Reboot the computer: Sometimes, a simple reboot can resolve the frozen app issue. Restart your computer and see if the app functions normally upon reboot.
3. Check system resources: Insufficient system resources, such as low memory or high CPU usage, can cause apps to freeze. Open the Task Manager (Ctrl+Shift+Esc) or Activity Monitor (for Mac) to monitor resource usage. If other running apps are hogging system resources, close or terminate them to free up capacity for the frozen app.
4. End the app task: If the frozen app does not respond even after a reboot, you can force quit it. In Windows, open the Task Manager (Ctrl+Shift+Esc), locate the app under the Processes or Details tab, right-click on it, and select "End Task" or "End Process." On Mac, open Activity Monitor, find the app, click the "X" button in the toolbar, and confirm the termination.
5. Disable Deep Freeze temporarily: Deep Freeze can sometimes interfere with troubleshooting frozen apps. Temporarily disable Deep Freeze by booting your computer in Thawed mode. Restart the computer and press the appropriate key (usually Shift) to access the Deep Freeze boot options. From there, select "Boot Thawed" or a similar option to disable Deep Freeze for that session.
6. Update the app and system: Outdated software or operating systems can contribute to app freezing issues. Ensure that both the problematic app and your computer's operating system are up to date. Check for updates through the software's official website or the system's built-in update feature.
7. Scan for malware: Malware infections can disrupt app functionality. Run a comprehensive scan using a reliable antivirus or antimalware software to detect and remove any malicious programs that may be causing the freezing issue.
8. Check for conflicting software or settings: Certain software or system configurations may conflict with the app, leading to freezes. Investigate if any recently installed programs or system changes coincide with the app freezing behavior. Uninstall conflicting software or restore system settings to a previous known-working state.
9. Contact app support: If troubleshooting steps do not resolve the frozen app issue, reach out to the app's support team or consult their knowledge base for further assistance. They may have specific recommendations or updates to address the problem.
10. Enable Deep Freeze and test: Once the frozen app is resolved, re-enable Deep Freeze by restarting your computer and choosing the "Boot Frozen" or equivalent option during the Deep Freeze boot options. This will restore the system to its protected state.

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Note: It's crucial to exercise caution and perform troubleshooting steps carefully to prevent any accidental data loss or system damage. If unsure, it's advisable to consult with an IT professional or refer to Deep Freeze's official documentation.